Privacy Policy
Shining Hill and its participating builder group—including CountryWide Homes, Regal Crest Homes, and Townwood Homes (collectively referred to as "Shining Hill," "we," "us," or "our")—are committed to respecting and protecting your privacy.
This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website at www.ShiningHill.ca (the “Site”), register for updates regarding The Gates of St. Anne’s at Shining Hill, or communicate with our Concierge Sales Team.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you register on our Site, express an interest in obtaining information about our residential releases, submit a worksheet, or contact us directly.
The personal information we collect may include:
- Contact Data: Your name, email address, phone number, mailing address, and preferred language/demographic preferences.
- Purchasing & Qualification Preferences: Home collection preferences (e.g., Detached 40', 45', 50' or Contemporary Brownstones), target price ranges, intended purchase timeline, and whether you are currently represented by a real estate broker.
- Automated Technical Data: Information collected automatically when you access the Site, such as your IP address, browser type, operating system, device details, pages viewed, and referral URLs.
2. How We Use Your Information
We use the information we collect for legitimate business purposes, including:
- Communication & Marketing: Delivering requested updates, floor plan previews, VIP appointment invitations, and marketing communications regarding The Gates of St. Anne's at Shining Hill.
- Lead Allocation & Concierge Support: Processing client registration worksheets, qualifying purchaser interest, and routing your inquiry to the appropriate builder sales representative.
- Customer Service: Responding to your inquiries, scheduling private sales appointments, and administrative follow-ups.
- Analytics & Site Improvement: Monitoring web traffic, analyzing digital marketing effectiveness, and optimizing user experience on our Site.
3. Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information under the following limited circumstances:
- Participating Builders: We share registrant data across the Shining Hill Builder Group (CountryWide Homes, Regal Crest Homes, and Townwood Homes) to coordinate inventory releases and private appointment allocations.
- Service Providers: We may share information with trusted third-party vendors, web hosts, CRM administrators, and marketing agencies (such as NGEN Communications) who perform services on our behalf and are bound by strict confidentiality obligations.
- Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental regulation, or to protect the rights, property, and safety of Shining Hill or others.
4. Cookies and Tracking Technologies
Our Site may use cookies, web beacons, and similar tracking technologies to enhance user experience and analyze Site performance. You can set your web browser to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of certain areas of the Site.
5. Email Communications & Unsubscribing (CASL Compliance)
In compliance with Canada’s Anti-Spam Legislation (CASL), all electronic communications sent by Shining Hill will include a clear mechanism to manage your communications preferences. You may opt out of receiving promotional emails from us at any time by clicking the “Unsubscribe” link at the bottom of any email or by contacting us directly.
6. Security of Your Information
We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no internet transmission or electronic storage system is 100% secure, and we cannot guarantee absolute security.
7. Accessing and Updating Your Information
You have the right to request access to the personal information we hold about you and to request corrections or updates to inaccurate data. To update your VIP purchaser preferences or request removal from our database, please contact our Concierge Team.
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on the Site. The “Effective Date” at the top of this page indicates when the policy was last updated.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Shining Hill Sales & Concierge Team
Presentation Centre Address: St. John’s Sideroad & Yonge Street, Aurora, ON
Website: ShiningHill.ca
